My phone won’t play the audiobook I just bought

If you're using an Apple device, iTunes will play the m4b file. However, on an Android phone, you'll need an audiobook player app. Here are two options tha...

Can I use the audiobook in iTunes or another app? I don’t want to listen to all the chapters over cellular data.

Definitely! The file you want for the audiobook in iTunes or other audio book apps is the M4B file. That will give you all the chapters in one file, and i...

Do I need a computer to transfer files? I only have an iPad.

You can order and download direct to iPad or another mobile device (or mix and match, for that matter—you're not limited to the single device you use to ...

What’s the difference between buying digital from OTP or from Amazon?

Buying from Amazon is easier because it just becomes part of your Kindle library. The price is the same either way. The difference comes in what you get i...

How do I get access to my older downloads?

All orders placed since 2015 will be in your OTP Dashboard. That's when we launched this version of the OTP software. If you're talking about downloads pu...

I’m using Chrome and having trouble with a large video download

Chrome appears to have a problem with larger files and sometimes doesn't complete the renaming process after finishing the download. Before you spend too m...

There’s room on my laptop, but the file still won’t download

Occasionally there will be a limit on the size of the files in the download folder, or of the folder itself. This is worth a quick check before you spend t...

I’m having trouble downloading a video to my phone

Video files are large, and mobile devices fill up fast. It’s very common for us to troubleshoot for awhile, and then discover the problem is a full devic...

I downloaded the file, but now I can’t find it.

If you didn't specify a location for the file to be stored, it was probably put in a common downloads folder. Usually they'll be in a folder called "Downl...

Which ebook file should I use?

Our ebook packages include three file formats, the PDF, a Kindle file and an epub file. PDF files can be read on all computers and devices, but if you hav...

Do I have to download everything at once?

Our digital products can be downloaded all at once via a compressed Zip file, which is just a folder holding multiple files. If you want to download the fu...