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I can see the download here, but I can’t watch the video

Are you able to view other mp4 files? If not, you may need a plugin for your quicktime program. You may be missing the codec that plays MP4 videos (that's...

I downloaded the files to my computer, but how do I get the book to my iPad?

Here's a link to how to transfer files from a Mac to an iPad. Here's a link to how to transfer files from a PC to an iPad.

I wanted to read the PDF on my iPad but I can’t open it.

Apple devices don't always have a PDF reader, so you may need a free app for that. Here's the free reader from Adobe.

I have an iPad and can’t open my ebook files from the Zip folder

First, you can just download the specific file you want using the individual download links. You don't have to trouble over the Zip file formats if you do...

My video file won’t download to my iPad

If you're having trouble with a large video download, check your Energy Saving option in the System Preferences. If the hard drive is set to sleep after 1...

Zip files and Acer Tablet

Here are a few options for zip files on an Acer Tablet.

Zip files and Android

Were you able to download but not open the zip file? You may need a zip file app. Here's a free one for android. Once you get the file downloaded and o...

I tried to download the Zip file, but what I got was a .zip.cpgz file

A .cpgz file means the zip file was corrupted — there was a glitch during the download, most likely from a brief interruption in your internet connectio...

I have the Zip folder but can’t watch the video

If you downloaded the files delivered in a ZIP folder, once the download is finished, double-click to extract the files to a folder before trying to ...

What is a Zip file?

Our digital products can be downloaded all at once via a compressed Zip file, which is just a folder holding multiple files. If you want to download the f...

Can I share my account with friends?

Sharing an account outside of immediate family is against our policy. Our authors and presenters need to be paid in order to continue to produce new mater...