I can’t open my support ticket

If you have a support ticket in process and you get the message “This is a private ticket. It can be viewed only ticket author,” it means you aren’t...

Where are the Extras on the physical DVD?

When you load the DVD into your computer, it will probably automatically start to play. Stop the player and navigate to the DVD folder, where you’ll see...

How long does shipping take?

Most items are shipped within 24 hours of order receipt, aside from weekends and holidays.  We ship every business day; all orders ship from a fulfil...

What happens after I order?

You will receive an automated email confirmation once you have completed your order, and this will include download links if you're buying a digital produ...

What happens if I don’t like a product I purchase?

Let us know and we'll get you a refund! That's it...no questions asked, no reason necessary. If it's a physical product, you'll have to return it, of cours...

I can’t log in

As you place an order, your new login will be created, which you can use that to access your digital files or order tracking history. If you've forgotten y...

How do I get more help?

Please drop us an email at contact@otpbooks.com if your question isn't answered here. We'll figure out what you need, and help troubleshoot if necessary.

My phone won’t play the audiobook I just bought

If you're using an Apple device, iTunes will play the m4b file. However, on an Android phone, you'll need an audiobook player app. Here are two options tha...

Can I use the audiobook in iTunes or another app? I don’t want to listen to all the chapters over cellular data.

Definitely! The file you want for the audiobook in iTunes or other audio book apps is the M4B file. That will give you all the chapters in one file, and i...

Do I need a computer to transfer files? I only have an iPad.

You can order and download direct to iPad or another mobile device (or mix and match, for that matter—you're not limited to the single device you use to ...

What’s the difference between buying digital from OTP or from Amazon?

Buying from Amazon is easier because it just becomes part of your Kindle library. The price is the same either way. The difference comes in what you get i...